Privacy Policy

1. Who We Are

Resumae (https://app.resumae.xyz) operates this service. We are based in Victoria, Australia. For privacy questions, contact support@resumae.xyz.

2. What We Collect

• Account information: name, email, and login identifier.
• Resume data: work history, education, skills, and other content you enter or upload.
• Job descriptions and chat: text you paste for analysis and messages with our AI assistant.
• Usage data: feature usage and error logs (no resume content in logs).
• Payment data: handled by Stripe — we do not store full card numbers.
• Analytics: page views and interactions via Google Analytics, Meta Pixel, and TikTok Pixel, with your consent.

3. How We Use It

• To provide and improve the resume tailoring service.
• To process payments and manage subscriptions.
• To communicate about your account or service updates.
• To understand usage and improve the product.
• To comply with legal obligations and enforce our terms.

4. Third Parties & Storage

Your data is stored in encrypted databases and file storage hosted in the United States. We use trusted third-party providers for authentication, payments, AI processing, email, and analytics. We do not sell your personal information.

5. Your Rights

You can:

• Access and correct your data.
• Export or delete your account via Settings.
• Withdraw consent for analytics at any time.

Users in the EEA and UK may have additional rights under GDPR and UK GDPR. Australian users have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including access, correction, and complaint rights with the Office of the Australian Information Commissioner (OAIC). New Zealand users may have rights under the Privacy Act 2020 (NZ). Contact us at support@resumae.xyz to exercise any right.

6. Retention & Security

We keep your data while your account is active. If you delete your account, we permanently erase your data within 30 days, except where tax or legal records require longer retention.

We use HTTPS, encrypted storage, and least-privilege access. Resume content is not included in application logs.

7. Cookies & Changes

We use essential cookies and local storage for authentication (Firebase). With your consent, we use Google Analytics, Meta Pixel, and TikTok Pixel. We also store functional data locally — such as your theme preference and draft autosaves — that is not used for tracking. See our Cookie Policy for details, including how to manage your analytics preference via Cookie preferences in the site footer.

The service is not intended for children under 16. We may update this policy and will notify you of material changes via email or in-app notice.