Contact Us
WorkHunt is based in Australia. Everything goes to one address, support@workhunt.ai, and the subject line routes it.
Billing and help
Email support@workhunt.ai about billing, your account, or anything that is not working. We aim to reply within 2 business days.
What to include
Send the email address on your account, your plan, and what happened. A screenshot helps with anything visual, and an error message copied word for word helps with anything technical. If it only happens sometimes, tell us roughly when, so we can find it in our logs.
Privacy requests
To see, correct, or delete your data, email us with PRIVACY REQUEST in the subject line. We acknowledge it within 48 hours and aim to complete it within 30 days.
Security reports
To report a security issue, email us with SECURITY in the subject line. We acknowledge it within 48 hours.
When we reply
We read email Monday to Friday, during business hours. Messages sent on a weekend or public holiday are answered in order from the next business day. Use the SECURITY subject line for anything urgent, so it is seen first.
Common questions
Where is my invoice? Stripe emails a receipt for every charge, and Account Settings lists your billing history.
Can I change my plan? Yes, at any time, in Account Settings. Plans & Billing explains how renewals and cancellations work.
Can I get a refund? Yes, within 7 days of a purchase or renewal. Email us from the address on your account, and see Plans & Billing for what is covered.
Is there phone support? Not yet. Email gives us a written record and lets us bring in the right person quickly.
I found a bug. Email us the steps that cause it and what you expected to happen. We pass confirmed bugs to the product team.